The Back Office is the heart of your company. If your processes have a lot of inefficiencies, the resulting loss of productivity will have a ripple effect throughout your entire organization. For example, let’s say a company brings on a new customer in minutes but requires a long time to onboard a new employee or partner. That’s a problem because both your employees' abilities and your partner’s products play a crucial role in providing exemplary service to the customer. Therefore, if those pieces are not operating accurately, your client is ultimately who is disadvantaged. Your Front Office can only be as efficient as your Back Office, and both must be considered during a strategic digital transformation.

Mapping out a plan is the most important piece of a migration. Every migration must have a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations should include folder structure, metadata mapping, security, search capabilities, and many other components that will help users to find pertinent data. It’s critical that you take the time to document the problems you are having and what is required to move ahead.